Article Sections

• How do I reset my password?
• How do I change my email?
• Can I hide my profile or limit my availability as a mentor?
• How do I reorder profile fields like job history or education history?
• How do I add or change my profile picture?
• I need to share a document - what are my options?
• Is there a mobile app? How do I use the platform on my phone or tablet?
• How do I delete my account?

Overview

Find answers to your questions about managing your account after signup.

How do I reset my password?

To reset your password:

 

1. Click "Sign In" in the upper right corner of your screen.

 

2. Choose your sign in method - email in this case.

 

3. Click the blue "Forgot password or create new password" link at the bottom of the sign in pop-up.

 

4. Enter your email and click "Send Reset Password Link."

 

5. Check your email for the password reset email; if you don't see it within a few minutes, check your spam folder.

6. Click the link in the password reset email then follow the instructions to reset your password. Remember, the link expires after 24 hours!

7. Return to the landing page and log in with your email and new password!

 

 

How do I change my email?

1. Click on your profile image in the upper right.

2. Select "Preferences" from the drop-down.

3. Select "Account" from the menu on the left.

4. Under "Email ID and Password" enter your new email and password, then click "Save Changes."

 

5. You'll need to confirm your new email by clicking the link we'll send to your new address; once you've done so, we'll start sending notifications, etc., to your new email.

 

Can I hide my profile or limit my availability as a mentor?

Yes, you can!

1. Click on your profile image in the upper right and select "Preferences" from the drop-down.

2. Select "Privacy" from the menu on the left.

3. You can choose which users can find your profile and connect with you.

4. You also have the option of blocking any user who has behaved inappropriately.

 

5. Select "Availability" from the menu on the left.

6. Here, you can turn your availability on / off and, if you turn your availability on, specify how many meetings per month you'd like to be available for.

 

Note that, depending on your user type, your account may already be hidden! If you don't see the Availability and Privacy sections in Preferences, then your account is already invisible to other users.

 

How do I reorder profile fields like job history or education history?

Right now, profile fields are ordered automatically based on the order in which you input them, with the most recently entered items going to the top of the list.

 

How do I add or change my profile picture?

Want to update your image? You can do so from your Profile.

1. Click on your profile image in the upper right and then select "My Profile" from the drop-down.

2. Click the pencil icon in the upper right to open editing mode.

 

3. Next, click on the profile image itself to add a photo.

 

4. Use the upload or linking method of your choice to insert your image.

 

5. Crop your image and click "Save" to close the pop-up.

 

6. Then click the blue "Upload" button to close out of editing mode.

 

7. Finally, view your changes and click "Save."

 

I need to share a document - what are my options?

There are a couple of ways you can share documents, which we'll go over below:

• Through Messages
• Through My Documents

If you are in an active mentorship

1. Go to your inbox and open the relevant message thread with the other user.

2. Click the paperclip icon in the toolbar of the message box at the bottom of the page. Follow the prompts to upload your document.

 

3. Now you'll see your document at the bottom of the text box. Click "Send" to send the document to the other person. 

 

4. Your document will appear in both the message thread and in the Shared Files column to the right.

 

If My Documents is available on your platform

1. Click on your profile image to open the profile drop-down menu.

2. From the menu, select My Documents (don't see this option? It may not be available for you).

3. Click the "Upload a File" button.

 

4. Follow the prompts to upload your document. You'll be asked whether you want to store your file so that it can be downloaded by others from your profile; be sure to toggle this on. Then, choose which type of document (resume, CV, reference letter, or other) you're uploading from the drop-down menu.

 

5. You'll see your new document added to the list under Documents. Remember to set the Public toggle to on.

 

Is there a mobile app? How do I use the platform on my phone or tablet?

Our mobile app is coming soon! Until it's released, we've designed the site to work well on phones and tablets as well as larger devices.

Below, we'll go over what connecting looks like on:

• Larger devices like desktops or laptops
• Tablets
• Phones

Browse network on desktop

Log into the platform and go to the Explore the Community tab (1). 

Note that, depending on your user type (student, alumni, employer, friend of the university, faculty/staff, etc.), the Explore the Community tab may be called different things, such as Browse Alumni, Browse Candidates, etc.

You will see profile tiles of other community members in the center of the page (2). Scroll down to look through them, or narrow your search using the panel at the top (2). You can search by keyword or set filters.

 

When you see someone you'd like to connect with, click Let's Connect and follow the steps to send a message / schedule a meeting / etc.

 

Browse network on tablet

Log into the platform and go to the Explore the Community tab (1). 

Note that the Explore the Community tab may be titled differently on your platform.

Here, you will see profile tiles of other community members. You can scroll down to look through member profiles (2), or you can use the search panel at the top to narrow your search by using keywords or filters.

 

When you see someone you'd like to connect with, click Let's Connect and follow the steps to send a message / schedule a meeting / etc.

Browse network on mobile

Log into the platform and scroll through the top nav bar to find and click the Explore the Community tab (1).

Note that, depending on your user type (student, alumni, employer, friend of the university, faculty/staff, etc.), the Explore the Community tab may be called different things, such as Browse Alumni, Browse Candidates, etc.

Here, you will see profile tiles of other community members. You can scroll down to look through member profiles (2), or you can use the search panel at the top to narrow your search by using keywords or filters.

 

When you see someone you'd like to connect with, click Let's Connect and follow the steps to send a message / schedule a meeting / etc.

How do I delete my account?

Click on your profile image (1), and then, from the drop-down menu, select My Preferences (2).

From the menu on the left, select Account (3). Then find the Delete Account row at the bottom and click "Delete Account" (4). Remember, this action can't be undone!

Other options

If you're not completely sure you want to delete your account, there are other options. 

If you're getting too many mentoring requests but would still like to stay in touch with the community, consider simply changing your availability settings. You can limit your availability for mentorships and advising, or you can turn it off completely and simply use the platform as a way to network and keep in touch with fellow alumni.

If you're getting too many emails, you can alter your email preferences and remove yourself from the platform's email lists.

If you've experienced harassment on the platform, contact your program's manager and let them know so they can reprimand / remove the offender and you can continue to use the site!