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  2. Students and Professionals
  3. FAQs

FAQs

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  • How long do I have to wait for account approval?
  • I seem to have a duplicate account...what do I do?
  • How do I find someone on the platform?
  • How do I find users after I bookmark them?
  • How do I verify my email during signup?
  • I'm stuck in signup and I don't know why!
  • How do I reset my password?
  • How do I change my email?
  • Can I hide my profile or limit my availability as a mentor?
  • How do I reorder profile fields like job history or education history?
  • How do I add an image and make sure it displays well?
  • I searched for my profile and I can't find it! Now I'm worried no one else can either
  • Is there a mobile app? How do I use the platform on my phone or tablet?
  • Someone requested a meeting with me. How do I view their profile?
  • I need to decline a connection request. How do I let the requester know why?
  • How do I start a video chat?
  • My conversation/mentorship closed, but we weren't done! Can I reopen it?
  • Signup FAQs
  • Account FAQs
  • Connections FAQs
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